FAQ
SHIPPING
We use FEDEX and DHL and local mail shipping services, depending on the country of a warehouse.
Usually we use tight discreet packaging, but sometimes we can use custom packaging depending on the customs. For example: a board game.
We offer a reship guarantee so in case, something happens to your package during the shipment, we send you a new order for free.
We have reship guarantee for such cases. In our practice in 99,99% of cases everything goes well. In other cases, we make reshipment.
Select the desired products, ensure their availability, add them to your cart, open the cart, and click “Proceed to checkout” to access the payment menu.
To obtain this information, please contact our consultant.
Our manager will send you payment information via email after you place an order. Ensure that you provide the correct email address.
Once your payment is processed, your order will be sent to the shipping department, and you’ll receive the tracking number within 48 hours.
The primary difference lies in the delivery time: Canada Domestic takes 3–5 days, while International takes 15–20 days.
They incur higher transportation expenses during procurement.
If there’s a delivery delay, contact our consultant to track the package and determine the reason, along with estimated delivery times.
For any questions or difficulties, feel free to reach out to our consultant, who will make every effort to assist you.
Steady and loyal clients can expect discounts.
Steady and loyal clients can expect discounts.
PRODUCTS & STOCK
You can use the search bar a the top of the page or simply ask us via e-mail or whatsapp.
You can always ask us and we will check our databse/warehouse. We will help you find anything you want even if the product isn’t listed in our shop.
After placing an order, our consultant will contact you to confirm via email. Ensure your email address is correct. Confirmation may take up to 6 hours, so please stay accessible.
If you haven’t received the tracking code within 3 days, contact our consultant.
We are authorized distributors of ZPHC, Spectrum Pharma, Magnus Pharmaceuticals, Pharmacom, and others. All our products have unique codes for verification on official manufacturer websites.
Due to a high volume of orders processed manually, it may take time to contact you. Stay in touch, and we’ll reach out as soon as possible.
To change order details, contact our consultant.
If you face payment difficulties, promptly contact our operator for assistance.
For information on bulk order conditions, contact our consultant for details.
There is no fixed minimum order amount.
If your payment is declined, contact our operator for assistance, as it may be due to payment problems.
If your order is declined, there may be mistakes in your provided information or delivery issues to your country. Contact our operator promptly.
If the product you wish to order is unavailable, consult our specialist for information or alternatives.
If your payment is returned, there may be technical problems or incorrect processing. Contact our operator for assistance.
Consult our advisor for information on current discounts.
